Terms & Conditions
The following terms and conditions apply for all bookings after 25 March 2020. For bookings made before this date, click here.
Booking Your Holiday
When you book your holiday, you are accepting our agreement and the Terms and Conditions detailed here. We will only deal with the lead name, who must be an adult when you book. When we say ‘you’ or ‘your’ we mean the lead name or everyone travelling in the group depending on context. The person making the booking is additionally responsible for ensuring that all members of their party understand and agree to abide by all conditions.
Booking confirmation: A booking is confirmed following the payment of a deposit or full payment. All guests will have received a copy of our agreement including these Terms and Conditions upon booking and will be deemed to have agreed to them. If you change your mind due to these Terms and Conditions within 7 days of booking you will receive a full refund.
Our agreement sets out what we expect from each other when you buy a holiday with us. Management reserve the right to not accept booking requests and do not have to provide a reason for doing so.
Fishery Rules: A full set of the fishing and guest rules detailing what is required whilst anglers and guests are at Cherry Lakes are available on our website, through this link. All guests and anglers are expected to strictly follow the rules and to immediately and positively respond to requests and instructions from fishery management.
Children: No children under 12 can stay in, or visit, the Lodges due to the proximity of the water. Babies who are not yet walking are welcome in the Lodges. Children of all ages are allowed and welcome in Cherry Lake Cottage.
Child Anglers. Any angler between 12-16 can only fish when accompanied by an adult.
Pets: Sorry, no pets, including dogs, are allowed.
Smoking: All Lodges and the Cottage are strictly non-smoking. Ash trays are provided on the external patio table for use. If any guests are found to be, or have clearly been, smoking within any Lodge or Cottage then a deep cleaning charge of £250 will be applied as a damage charge.
Groups: No bookings for single sex groups of more than two will be accepted without the express prior agreement of the owners.
Visitors: No visitors to guests are allowed without the express prior agreement of the owners. Reasonable requests will normally be permitted.
Guests with Physical and Mental limitations and/or disabilities. Guests with physical and mental limitations and/or disabilities are welcome at Cherry Lakes. Please ensure that we are made aware of any conditions at the time of booking. Any guests or anglers with physical or mental limitations and/or disabilities must at all times be accompanied by at least one other responsible adult who can assist them (if they are, for example, unsteady on their feet and may fall) or call for help in the case of an emergency. Such guests must not be left on their own given the obvious dangers of the proximity of the water and falls etc.
Winter bookings: We will endeavour to let you know if the lake is frozen before you arrive, but we recommend you always contact us if the weather is particularly cold before setting off. Normally our aerators keep the lakes ice free.
Financial and Payment Conditions
Deposits: A 50% deposit is required on booking unless otherwise agreed with the owners. The full 50% deposit must be paid at a minimum of 12 weeks before your arrival. Partial deposits will be lost if the full deposit is not paid before 10 weeks of the arrival date. We will endeavour to remind you, but the responsibility for payment by the agreed due dates, rests with you.
Final Balance payment: Final balances must be paid a minimum of 6 weeks before your holiday date unless otherwise agreed with the owners. If you have not paid your final balance by 4 weeks before your arrival date your holiday will be cancelled without refund of your deposit. We will endeavour to remind you, but the responsibility for payment by the agreed due dates, rests with you.
Payment: Debit card telephone payments or Bank Transfer (BACS) payments are preferred. A 50% deposit at the time of booking secures your holiday if more than 12 weeks before your holiday or in full if less than 6 weeks.
Damage and theft: Credit card details will be taken as security against damage and theft upon arrival. These details will be securely held and destroyed shortly after departure. In the event of damage or loss, we will contact you before any charges are applied.
Disclaimer Form: A disclaimer form will be given to all guests to read and sign on arrival. Both by booking as well as by signing all guests agree to abide by the rules and Terms and Conditions of Cherry Lakes. All visitors and guests visit Cherry Lakes strictly at their own risk. No liability for any accidents or injuries will be accepted.
Travel Insurance: We recommend that guests have travel insurance which provides full cancellation insurance to protect themselves against cancellations and loss of monies paid.
Guest Cancellation Policy
We will refund your deposit and/or full balance (minus £50 administration charge) if you cancel in excess of 12 weeks before your holiday. Any cancellation between 6-12 weeks prior to your holiday results in your deposit being lost. The final balance is required 6 weeks before your holiday after which no refunds are offered on cancellation.
We may be able to rearrange and re-sell your holiday after you have cancelled. If so, we will aim to refund as much money as possible. The amount returned to you will depend on the amount of notice we receive ahead of your holiday and demand from other prospective guests.
Guests are expected to follow and comply with Government national and local Coronavirus guidelines regarding self-isolation, proximity with other household groups, social distancing, travel and hygiene such as regular hand washing.
- If any guests or members of their household have been told to self-isolate, have symptoms or are ill; then they should not travel to Cherry Lakes.
- If any of the guests of a booking party appear to be ill upon arrival, then Cherry Lakes reserve the right to refuse entry and instruct the group to leave and return home.
- If you are required to stay at home due to a local lock-down, you should not travel to Cherry Lakes and will be refused entry if you do.
If you are affected by 1-3 above, or if you are unsure, please contact Mike/Judith at Cherry Lakes as soon as possible. Whilst we will endeavour to re-sell your holiday to mitigate your losses, given short notice, this might not be possible.
In the event of 1-3 above your holiday is deemed to be cancelled. Your deposits/balances are not refundable and you should claim back the cost of your holiday from your travel insurers.
If you are unable to claim on travel insurance, although you are not entitled to any refund of monies paid, we will assess each case and may be able to offer a goodwill credit towards a future date.
If any guests become ill, and Coronavirus is suspected, during their stay and Coronavirus is suspected, then the entire booking party is required to leave. Please notify us immediately if one of you becomes ill.
Guest Illness: Delayed departure
If a guest is taken ill whilst at Cherry Lakes and is unable to leave and/or return home and needs to unavoidably remain in the Lodge/Cottage, then the following conditions will apply.
If the next guest booked into the Lodge/Cottage has their booking cancelled at very short notice as a result of the ill guest remaining, then the ‘remaining ill’ guest will be charged 150% of the standard cost of the occupied property. This will apply for each booking period until the ill guest can depart. This will be charged to the retained credit/debit card.
If the Lodge/Cottage is not booked by another guest, then a charge of 100% of the standard cost for each booking period the property is occupied will be applied until the ill guest departs.This will be charged to the retained credit/debit card
Cancellation as a result of a National Coronavirus lock down or other Government instruction to close
If you cancel as a result of this situation arising and your holiday is more than 12 weeks away, then our normal cancellation policy will apply.
If your holiday is between 6-12 weeks away and you have paid your deposit, or if your holiday is less than 6 weeks away and you have paid your full balance, Cherry Lakes will offer refunds of a maximum of 50% of the amount paid or a 60% credit carried forward to a future booking.
Cancellation at short notice by Cherry Lakes
In the unlikely event that Cherry Lakes is unable to operate normally as a result of a weather event such as a flood or severe storm, or as a result of a major operational issue which cannot be quickly fixed (eg loss of power, water, sewage) or a request from the EA to close the fishery due to disease; the owners may be forced into temporarily closing Cherry Lakes at short notice. If this is ever necessary, the following terms and conditions will apply:
- All guests who are required to leave early, before their original day of departure, from Cherry Lakes will receive a pro-rata refund for any nights remaining. (Eg if guests are asked to leave on a Wednesday at 4pm then they will receive a refund for Wednesday and Thursday nights). We will also seek to invite guests back to Cherry Lakes on a 25% discounted rate basis.
- Guests who have yet to arrive and would be adversely affected by the major operational issue at Cherry Lakes, will be contacted by us as soon as possible to advise you of the situation and outlook. If a decision is taken to cancel your holiday, then guests will receive a full refund and invited to re-book on a 25% discounted rate basis.
- No additional compensation to the above for cancelling part or all of your holiday will be paid.
Cancellation by Cherry Lakes due to a local lock down requiring closure.
If Cherry Lakes is required to close as a result of a local lock down, then all bookings impacted during this period of forced closure, will receive a full refund or credit towards a future holiday. under these circumstances all guests affected are assumed they could travel to Cherry Lakes had we been open.